At Washi we will service your shears to factory specifications. Our Master technician has been trained in Japan and Korea using the latest sharpening techniques. Service includes alignment, small repairs such as bumper replacement and balancing of the blades with the proper tension. Service also features Washi's Anti Push edge work to keep the hair from sliding on the blade. Sharpening by unauthorized companies will void your Washi lifetime warranty. With 28 years of experience, Washi is a company you can trust.
Shears are serviced and shipped within 1-2 business days upon arrival to our office and are shipped via USPS back to you. If you provide your email address, you will receive a tracking number via email once your shears are shipped back to you. Return shipping typically takes 3-5 business days. Expedited shipping options are available for US customers (see below). In order to get your shears serviced by Washi, please refer to the following steps.
Print and complete the sharpening form. Any requests or additional comments must be written on the form. (If you cannot print this form, please write all of the required information on any blank piece of paper.)
Enclose your shears in a protective package or envelope. If your shears came with a case, you can ship the shears to us in the case, it will be returned to you. Alternatively, you can use bubble wrap or paper towels to wrap around the shear for protection during shipping.
Enclose a check, money order, or cash. You may also pay for the service online with your credit card by clicking the button below. Warranty fee includes return shipping, insurance, and handling. For service fees, please review the following:
- If you purchased your shears directly from the Washi website or at a beauty show, enclose $20.00 per shear (proof of purchase required).
- For Washi shears purchased from other sources (other websites or local businesses), please enclose $36 per shear.
- For Washi shears serviced by any companies other than Washi, please enclose $40 per shear.
- All other brands - $40.00 per shear.
- For Washi shear service for Canada, please enclose $36 USD.
Shipping options and fees (delivery windows are estimates and are not guaranteed):
- USPS First Class included in warranty fee (3-5 business days) - FREE
- USPS Priority (2-3 business days) US only - $9
- USPS Express (1-2 business days) US only - $25
Choose a shipping provider and ship your shears to:
Washi Scissor Company (Sharpening)
18216 SE Heritage Dr
Tequesta, FL 33469